Paper Details

TRB 91st Annual Meeting (January 22-26, 2012)

Event Number:	358
Event Title:	Transportation Systems Performance Measurement
Event Date:	Jan 23 2012 2:00PM- 3:45PM
Event Location:	Hilton, International Center
Event Description:
Event Agenda:

Leveraging Information Technology for Balanced Scorecard Prototyping and Implementation: State Department of Transportation Case (12-4199)

The objective of this study is to apply the Balanced Scorecard (BSC) framework to develop a conceptual strategic performance measurement system leveraging an integrated ERP system for a state Department of Transportation (DOT). Analysis of DOT literature, site visits with an anonymous DOT, and interviews with relevant DOT employees were used to derive the Balanced Scorecard framework and software prototype design. A case and an automated software prototype were developed and used to illustrate the Balanced Scorecard development process for a state department of transportation (DOT). The prototype emphasizes the appearance and interpretability of the balanced scorecard data to address accountability, traceability, timeliness of information, continuous improvement, and data visualization to address issues facing DOT’s strategic planning and performance measurement. This research contributes to development of best strategic performance measurement practices in a state DOT. The generalized framework, when combined with Information Technology, contributes a starting point for customization, as well as uniformity for a best business practice. Furthermore, this study is one of few studies that utilized ERP technology to propose a generalized framework that addresses the need for comparative studies, continuous improvement, sharing best business practices, implementation of best business practices, collaboration, learning and growth, and ubiquitous recognition of strategic mission of Departments of Transportation.

Authors
Lea, Bih-Ru , Missouri University of Science and Technology